Hotel Toranomon Hills Review (2025): The Best Hyatt Property in Tokyo?
If you’re planning your trip to Tokyo (or Japan in general), you likely already know that one of the most difficult and overwhelming parts is choosing your hotel. No matter which area of Tokyo you’re most interested in, deciding between all the hotel options can often be an arduous process.
For many, and particularly tourists visiting for the first time, staying just south of the Imperial Palace (e.g., Ginza, Toranomon) can be a great place to provide a base for visiting the rest of the city. In this area, there is one particular hotel that piqued our interest on our most recent trip to Tokyo: Hotel Toranomon Hills. This property is one of the many Hyatt Hotels located in Tokyo (and one of two located in Toranomon) and is part of the largely more upscale/luxurious Unbound Collection by Hyatt. The appealing location and the ability to use our Chase/World of Hyatt credit card points were enticing, and so on our most recent journey to Tokyo, we decided to spend several nights at Hotel Toranomon Hills.
Suggested Article: How to Transfer Chase Points to Hyatt
We documented our entire stay and have collected our thoughts on all the major aspects of the property in the hopes of helping to inform other potential travelers if this is the right hotel option for them. Now that we’ve finished our stay and have the background context out of the way, let’s jump straight into our review.
Hotel Toranomon Hills Review
Location
We need to start this review by talking about Hotel Toranomon Hills’ location, as it’s a bit peculiar compared to many of the Hyatt properties in Tokyo.
To start, this property is located in Toranomon, a smaller area south of the Imperial Palace and just north of Tokyo Tower. At no point did Toranomon feel like a tourist destination, and instead, it often gave the impression of an area where people work. While this means that there are not many attractions in the direct surrounding area, it also means the area is much quieter with fewer tourists compared to more crowded areas like Ginza or Shibuya. Depending on what type of traveller you are, this can be a pro or a con; regardless, Toranomon forms an excellent middle point for visiting Shibuya/Shinjuku, Akihabara, and Asakusa.
This hotel is located within the massive Toranomon Hills Tower, a skyscraper that rises above almost all of the surrounding buildings and is easily recognizable in the skyline. In the tower, the hotel has a ground-floor check-in and then is spread across floors 11-14.
Below these floors, there is an extremely wide range of shops, including everything from a convenience store to copious high-end shopping areas. If you go all the way down, there is even a Hibiya Metro station (Toranomon Hills) within the building itself, with the Ginza line also a short connection/walk away.
As you might be able to tell from the below picture, the bottom of the tower can be a bit of a labyrinth, and it’s quite easy to get turned around trying to navigate between the floors and various escalators. While the signage is relatively clear, multiple elevators go to different sets of floors—this can be confusing when trying to navigate between the hotel and the rest of the tower.
While the surrounding area of the tower is not the most interesting for new visitors, the convenience of having several stores within the same building as the hotel is incredible, especially when there is bad weather. Some may not like the limited distinction between the hotel and the rest of the tower (and the added busyness of people commuting for work), but we greatly appreciated the ease of being able to get from our room straight to the Metro without having to leave the property. And outside of rush hour, we rarely felt that any part of the tower was particularly crowded.
Score: 4.7/5.0
Property & Amenities
When you enter Hotel Toranomon Hills, you’ll see both the hotel lobby area and the Le Pristine Tokyo Cafe/Bar/Restaurant, where you can get everything from morning breakfast to late-night drinks. There is often music playing, and the whole area had a consistently fun vibe.
From there, you’ll take one of the four elevators that go up to the 11th-14th floors that make up the rooms of the hotel.
On floor 11, you’ll find “The Lounge”, an area where you can relax throughout the day with complimentary refreshments/snacks and catch views of Tokyo Tower. The Lounge is also accessible if you arrive before your room is ready or if you have to checkout before you are ready to leave (e.g., you have a late flight), and has showers and complimentary towels to let you get refreshed.
It’s hard to overstate how nice of a benefit access to this lounge outside of normal hotel hours is; we had an extremely late flight from Haneda Airport, but instead of having to leave early and wait in the crowds of the airport, we were able to wait and shower in the almost-empty lounge with ample snacks and drinks, helping us get feel fresh for our long flight.
On the 13th floor, you’ll also find the gym inside a renovated suite. Besides the odd set-up (it really feels like you’re in a large guest room with exercise equipment), the gym is well stocked with top-of-the-line Technogym equipment, including free weights (though limited), cardio machines, and mats for stretching/yoga. Plus, the gym has extremely large windows with views of the city, granting a bonus for any late-night workouts.
Overall, the ground floor bar/restaurant, Lounge, and gym all help support why this hotel exceeded our expectations multiple times throughout the trip. Everything felt premium and was not crowded at any point during our stay, despite us visiting in peak tourist season.
Score: 4.9/5.0
The Room
Our king bedroom at Hotel Toranomon Hills was another pleasant surprise. It had all the basics you’d expect from a premium city hotel room (e.g., kettle, hair dryer, etc.), but the room was laid out in an elevated manner that helped make the stay feel more luxurious than some of the similar hotels we had stayed in. It’s hard to pinpoint the specifics of what gave us this impression, but all the design choices were clearly made to maximize guest comfort and style.
The mixed lighting throughout the room also gave the room an exquisite feel, and the nighttime view of the Tokyo skyline cemented that feeling. Otherwise, the room had everything we needed for our stay in Tokyo, including a (small) refrigerator, a dresser to unpack our clothes, a classic Japanese toilet, and an excellent rain shower.
Overall, the room at Hotel Toranomon Hills was perfect for all our needs that we would expect from a city skyscraper hotel. While the room was on the smaller side, the bed was extremely comfortable, and the room was exceptionally clean both when we arrived and after each time it was serviced.
Score: 4.7/5.0
Price & Value
As mentioned at the start of the article, Hotel Toranomon Hills is part of the World of Hyatt ecosystem, therefore allowing us to use Hyatt points to pay for the stay. This is a massive benefit and cost-saver compared to surrounding hotels, especially with how inflated the cash prices of Hyatt hotels in Tokyo can get during busy periods.
Suggested Article: How to Transfer Chase Points to Hyatt
For our stay—which, for context, was during the peak of the Cherry Blossom (Sakura 桜) blooming season in Tokyo—we had the option of paying either $570 or 27,000 Hyatt points per night.
For us, it was an obvious choice to use our points to cover the cost of the stay, as it meant we could save the cash to spend on things like meals and shopping while in Japan. Plus, with the cash/point prices for our stay, we netted out at 2.1 cents per point (CPP)—above our typical ~2 CPP threshold for using Hyatt points.
Overall, we are not sure if we would pay the cash price at that elevated rate for this hotel, and especially not when point redemptions are available. However, if you’re traveling during off-peak travel seasons or booking far in advance, prices drop closer to ~$350; at that rate, we think you would be getting great value for this hotel. Regardless, if you have the points, you'll get decent value during your stay at Hotel Toranomon Hills, regardless of when you book. However, this hotel was moved up from Category 6 to Category 7 in Hyatt’s 2025 Annual Hotel Devalue, meaning that point prices no longer go below ~30,000 points per night
Score: 4.5/5.0
Summary
Overall, we came out of our stay at Hotel Toranomon Hills very impressed and pleasantly surprised. Compared to the much more well-known Andaz Tokyo, Hotel Toranomon Hills is rarely discussed; however, we felt the stay was largely comparable between the two properties, and Hotel Toranomon Hills was significantly cheaper. Therefore, we can recommend this hotel to anyone looking to use their World of Hyatt points to stay in a convenient part of Tokyo that is slightly more off the typical tourist path compared to some of the other Hyatt properties!
Overall Score: 4.7/5.0
We hope this review was helpful for you! If you’re interested in other Japan Hyatt reviews, make sure to check out our reviews of Hyatt Place Kyoto, Park Hyatt Kyoto, and Hyatt Centric Ginza Tokyo. And if you’re interested in credit cards, we have tier lists of Chase Bank, American Express, and Capital One credit cards!
